Terms and Conditions

Terms and Conditions

Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.

Once your order has been placed, we set about cooking straight away. There is strictly no refund, change or cancellation once the order has been made and confirmed.

In case you are allergic to specific ingredients, we recommend that you call us prior to placing the order. We cannot guarantee that our food will be free from any other ingredients that may cause allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen.

We aim to deliver your order to the address provided in 45-60 minutes (as with all take away during busy times, it can take a while longer). For quicker delivery times please try to order outside of peak hours or place your order well in advance. In some circumstances we will be able to notify you prior to ordering if we predict that we will be unable to deliver within the normal times, however on occasions it can be difficult to predict. Please call us for live update of your food. If circumstances out of our direct control cause the delivery to be delayed we will do our very best to keep you updated. Due to weather conditions or unforeseen circumstances, Namaste India Delivery may be temporarily unavailable at selected areas

Free delivery for all orders over £100 within a radius of 5 km. Delivery orders below £ 100 and outside of 5 km radius will automatically be charged a delivery fee depending on the area.

You agree to provide a valid postcode, full address and contact telephone number with your order. If you provide incorrect details, we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to dispute payment in circumstances where you were unable to provide a correct address or contact details.

We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.

An email shall be sent to you to confirm the order after it has been placed on the ordering platform. We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. If you order over the phone, the total price will be confirmed to you before the order is completed. In the event an item ordered is out of stock or not available, we may replace an item of equivalent quality and price.